How do we package + ship?

• We ship all of our perishable items in custom-designed cardboard boxes. These inner and outer boxes insulate and protect your food in transit. 
• Our ribs are vacuum-sealed, our pork is packaged in 2 lb sealed containers or a 10 lb pan and our beans and slaw are in 16 oz sealed containers. 
• All perishable items ship FedEx Priority Overnight. Our ribs and shoulder leave our downtown Memphis U.S.D.A. kitchen fully cooked and frozen. Your food will likely thaw in transit. Please prepare or refrigerate immediately.
• We pack each box with dry ice and ice packs. If your package still has a bit of dry ice in it when it arrives, please carefully discard the dry ice using protective gloves or potholders once the box is opened.

Where do you ship?

• We ship nationwide across the United States. We do not ship perishable products to P.O. Boxes, A.P.O, F.P.O., or outside of the United States. Shipments to Hawaii & Alaska are subject to a $25.00 surcharge. Saturday delivery is also an extra $15.
• We ship non-perishable orders including sauces, seasoning, and merchandise across the United States and Canada via FedEx Ground or FedEx Ground Economy.

When will I get my order?

• You will choose a delivery date at checkout. We ship orders according to your selected date. Rib, shoulder, and nacho orders placed Monday through Thursday before 2 pm CST are available for delivery next day (excludes holidays and peak season). Saturday delivery is available in select locations for an extra $15.00. Please call 1-901-522-8840 for availability. 
• Non-perishable orders (sauces, seasoning, or shirts) ship FedEx Ground or Smart Post.
• We must have an accurate and complete shipping address for timely delivery. Make sure to include any apartment number, suite number, floor number, or company name. If your shipping address is incorrect or incomplete your order will be subject to service delays. We are not responsible for packages not delivered or delayed due to incorrect or incomplete addresses.

Do you offer returns and exchanges?

Contact the shipping kitchen at 888-464-7359 or orders@hogsfly.com.

How do I cancel my order or make changes?

Contact the shipping kitchen at 888-464-7359 or orders@hogsfly.com.

How do I check my delivery status?

Your delivery date will be noted on your order confirmation for perishable orders.  You will receive an email one day prior to your delivery date with your FedEx tracking number. Contact the shipping kitchen at 888-464-7359 or orders@hogsfly.com if you have any questions.

Can I send my order as a gift?

• If you are sending this package as a gift, confirm your recipient will be available at the address you provide. FedEx will leave the package at the recipient’s address, no signature required, so be sure to alert your recipient to expect a perishable package. We are not responsible for spoiled packages that were not retrieved in a timely manner after delivery.
• Please provide a working phone number for your recipient so we can reach out in the event of a delivery issue.

My product is damaged, What should I do?

Contact the shipping kitchen at 888-464-7359 or orders@hogsfly.com.

How do I reheat my product?

Click here for instructions on how to reheat.

How are the ribs cooked?

The ribs are fully-cooked and seasoned in our charcoal pits in Downtown Memphis and then frozen. Each box includes a bottle of our mild barbecue sauce, a bottle of our famous seasoning, and easy instructions to make your own baste – so you can prepare the ribs to your liking.  

How are the ribs packaged?

Each slab of ribs is vacuum-sealed and packed in a cardboard corrugated box that includes ice gel packs and dry ice. If your package still has a bit of dry ice in it when it arrives, please carefully discard the dry ice using protective gloves or potholders once the box is opened.

How many people does one slab of ribs feed?

Each slab contains 12-14 bones, which typically feeds up to 2 people.

Can I refreeze the meat?

For optimal taste and quality, we recommend refrigerating and cooking within 7 days of delivery. However, you can freeze for up to 3 months if you’d like.

How long is the meat good for?

Up to 7 days in the fridge and 3 months in the freezer.

How long does it take for the meat to thaw out?

The meat will likely thaw in transit. Please prepare or refrigerate immediately. If still frozen, it could take up to 24 hours in the refrigerator.

What if the vacuum-seal is broken?

We only vacuum pack the ribs to seal in the juices and flavor for as long as possible before reheating. On rare occasions, a slab of ribs will be delivered with a broken vacuum seal. As long as the meat arrived cold – even with the broken vacuum seal – it is good to thaw in the fridge and reheat within seven days.

How do I reheat the ribs?

Click here for instructions on how to reheat.

How is the pork shoulder cooked?

The pork shoulder is fully cooked, seasoned, and frozen. Each box includes a bottle of our mild barbecue sauce, a bottle of our famous seasoning, and easy instructions to reheat.

How is the pork shoulder packaged?

The pork shoulder is packaged in 2 lb tubs or a 10 lb tray depending on the size of your order. If your package still has a bit of dry ice in it when it arrives, please carefully discard the dry ice using protective gloves or potholders once the box is opened.

How many people does 2 lbs of pork shoulder feed?

2 lbs typically makes around 6-8 sandwiches

Can I refreeze the meat?

For optimal taste and quality, we recommend refrigerating and cooking within 7 days of delivery. However, you can freeze for up to 3 months if you’d like.

How long is the meat good for?

Up to 7 days in the fridge and 3 months in the freezer.

How long does it take for the meat to thaw out?

The meat will likely thaw in transit. Please prepare or refrigerate immediately. If still frozen, it could take up to 24 hours in the refrigerator.

How do I reheat the pork shoulder?

Click here for instructions on how to reheat.

How are the sides packaged?

The beans and slaw are packaged in 16 oz sealed containers.

How do I reheat the beans?

Click here for instructions on how to reheat.

How many people do the slaw and beans feed?

A pint of beans or slaw feeds up to 4 people.

How long does the slaw last?

The slaw is mustard-vinegar based and will last in the refrigerator for at least 7 days. Please check the expiration date for optimal quality. We do not suggest freezing the slaw.

How long do the beans last?

The beans are good for 10-14 days in the refrigerator. We do not recommend freezing the beans.

How long does the sauce and seasoning last?

A bottle of sauce or seasoning will retain its full flavor profile for up to 1 year. Please refer to the expiration date on your bottle for best practices.

Where can I buy Rendezvous sauces and seasoning near me?

Find our products in store near you using our product locator.

Do you wholesale your sauce and seasoning?

Yes. For more information, email orders@hogsfly.com.

Can I ship sauces and seasoning?

Yes. We ship non-perishable orders including sauces, seasoning, and merchandise to the United States and internationally.